SHIPPING & RETURNS
Shipping Policy
If you can't find the answer to your question here, please feel free to contact us via email and we will aim to respond within 48 hours.
What are your postage fees?
All orders are distributed from our offices in the UK using a tracked service. We offer free delivery on all UK orders.
We also offer international delivery, please contact and we will calculate the cost for you. This can range from £5 to £20.
We choose to use a tracked delivery service so that parcels are delivered to customers as quickly and efficiently as possible.
How long will it take to receive my order?
Please allow 3 working days for order processing. This may take longer during busy periods such as Black Friday or new launches & restocks.
Once your parcel has been dispatched it will take 3-5 working days for UK orders and 5-7 for Europe and rest of world.
If you wish to track your order and haven't received an email from the courier please email us and we will be able to help you locate this.
I'm based outside the UK - do I have to pay customs & import fees?
You may be liable for customs & import fees depending on the country within which you are based. We would recommend you contact to your local customs office prior to ordering, so that you are fully informed before you are charged. Please be aware that we cannot be held responsible for any customs or tax payments.
Please be aware that if you choose to refuse the customs fee and the parcel is returned back to Avo, we may deduct a shipping & handling fee from your refund.
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What payment methods do you accept?
You will be given the option to pay with a credit or debit card, PayPal or Shop Pay at checkout. You can also use an Avo gift card.
Which currency will I be charged in?
All items and shipping fees are processed in GBP. Please be aware if you are making an international order your bank may apply the necessary conversion rate of the currency you choose and any additional processing fees.
Can I pay for my order with Klarna?
We are sorry that we do not offer this service at present.
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I ordered the wrong item/size! What should I do?
If you've placed an incorrect order please contact us immediately via email. If your order hasn't already been processed we will try our best to amend this for you.
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I would like to cancel my order – what should I do?
Please contact us immediately via email. If your order hasn’t already been processed we will try our best to cancel this for you.
For information regarding exchanges, returns & refunds please check below
Return & Exchange Policy
Do you accept returns?
Yes we do! We offer a free returns service to UK based customers
If you are based outsite the UK and wish to return an item, please email us so that we can start your return
How do I return?
Enter your order number and email address/phone number in the fields above and click 'Start'
Follow the instructions and select the items you wish to return
You will receive a confirmation email with the shipping guidelines once the return request is approved
What items are returnable?
You can return any of your items within 14 days of receipt of your order. This period is extended over the Christmas period; for more information please contact us
Items must be in unworn and unwashed condition with tags still attached to be considered for a full refund
We do not accept returns for products which have make-up, deodorant, or self-tan on them, nor products that smell like smoke, perfume, body sprays or creams
Please note that we are unable to offer a full refund if the above conditions are not met
Are there any charges for return?
Returns are free for UK customers
Customers based outside the UK are responsible for paying the return shipping fee. Any customs fees incurred from products shipped to us from outside of the UK will be subtracted from the return value
Original shipping charges are non-refundable
How soon will I receive my refund?
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item(s). We will also notify you of the approval or rejection of your refund
If your return is approved, then your refund will be processed, and a credit will automatically be applied original method of payment, within 10 working days
Can I request an exchange for another size?
Unfortunately we are unable to process exchanges at this time. We recommend placing a new order and returning your unwanted items to us for a refund.
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I have received a refund but it's for less than my original payment amount - why is this?
We will always refund you the full refund amount per product for all items meeting the refund criteria listed above. Shipping costs are not refunded if you have changed your mind about your item(s). If you have paid in a currency other than GBP, please be aware that we have no control over exchange rates and fluctuations may impact your refund amount.
One or more of my items is faulty - what should I do?
Please contact us regarding your faulty items and we will be very happy to help.
Please be aware that we are able to refund or replace faulty items within 6 months of the purchase date. If your purchase date is outside of this 6 month period we are unfortunately unable to provide a replacement or refund unless you are able to demonstrate that the item was faulty when you received it. For further information please click here
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